Privacy Policy

Effective Date: January 2, 2021
Last Updated: January 2, 2021

1. Overview

As the data controller, we are obligated under gambling regulations to collect specific personal information to provide access to our gaming services. This Privacy Policy outlines:

• The types of data we gather,
• The reasons for collecting it,
• How we use and protect it.

The website www.nationalcasinoonline.com (referred to as “Casino,” “Website,” “We,” “Us,” or “Our”) is operated by TechSolutions Group N.V., a Curacao-registered company (registration no. 144920 (0)) under license no. 8048/JAZ2017-067 issued by Antillephone N.V., with a registered address at Dr. H. Fergusonweg 1, Curacao.

By registering an account, you agree to this Privacy Policy. If you do not consent or are unwilling to provide the required information, please do not use the Website. This policy forms a binding agreement between you and the Company. We may update it periodically, and while we aim to notify you of major changes, we encourage you to review this page regularly. Continued use of the Website indicates your acceptance of any changes.

2. Data We Collect

We may collect and process the following personal information:
a) Information provided during registration or through the Website/email (e.g., full name, date of birth, email address, phone number).
b) Communications via live chat, email, contact forms, or other methods.
c) Records of transactions linked to your Player Account.
d) Usage details, such as login history, IP addresses, browser/device data, geolocation, and activity logs.
e) Documents for verification purposes (e.g., ID copies, bank statements, or utility bills) to support deposits, withdrawals, or fraud prevention.
f) Optional data from surveys, polls, or feedback forms.

3. How We Use Your Data

We process your information to deliver gaming services and meet legal requirements, including:
a) Handling bets, payments, and transactions (via card or e-wallet processors).
b) Providing access to games and related features.
c) Offering customer support and managing accounts.
d) Verifying identity and compliance.
e) Sending marketing materials (if you’ve opted in).
f) Complying with anti-money laundering (AML) and counter-terrorism financing (CFT) regulations.
g) Monitoring for fraud or suspicious activities.
h) Conducting optional surveys or market research.
i) Analyzing aggregated data for statistical purposes.

4. Marketing Communications

If you have not opted out, we may use your contact details (e.g., email or phone) to send updates about our products, promotions, or partner offers (e.g., game providers). You can opt out at any time via your account settings or by emailing support@nationalcasinoonline.com. By accepting prizes or winnings, you agree to let us use your name or nickname for promotional purposes, unless prohibited by law.

5. Data Collection

We do not collect personal data without your awareness. Some information is gathered automatically during Website use.

• Payment card details are not stored by us; transactions are securely processed by third-party providers.
• We may obtain data from fraud-prevention services or other vendors.
• Service providers may assist with transaction processing or game delivery.

All data is managed in accordance with this Privacy Policy.

6. Data Sharing

If fraudulent activities (e.g., payment fraud, false information, stolen cards, money laundering, or game manipulation) are detected, we may share relevant data with third parties or regulatory authorities.

7. Data Security

We implement robust measures and advanced technology to protect your data from misuse, loss, or theft.

8. SSL Encryption

All transactions are secured with 128-bit SSL encryption, a standard used by financial institutions.

9. Anti-Fraud Measures

We use sophisticated tools to identify suspicious or illegal financial activities. Accounts involved in fraud will be suspended immediately, and all deposited funds must be used for wagering.

10. Data Recipients

Your information may be shared with:

• Companies within our corporate group.
• Business partners or affiliates.
• Employees in specific roles (e.g., Data Protection Officer, AML staff, payment processors, VIP managers).

All staff with access to your data are bound by confidentiality agreements. Data may be transferred within the EU/EFTA or outside the EEA if necessary, with safeguards in place. By using the Website, you consent to such transfers.

11. Third-Party Disclosure

We do not sell or rent your personal information. Data may be shared:
a) When required by law or regulatory authorities.
b) With payment processors (e.g., Paysafe for card transactions).
c) To comply with AML/CFT or gaming regulations.
d) To protect the Company or players in cases of fraud or security risks.
e) With marketing providers, if you’ve consented.
f) With your explicit permission.

Third-party providers (e.g., for hosting, analytics, or newsletters) process data under strict agreements. In cases of mergers, acquisitions, or restructuring, your data may be transferred to the new entity. We are not responsible for the content or policies of external websites linked from ours.

12. Data Retention

• Accounts can be closed by you or the Casino at any time.
• Personal data is retained only as long as required by law.
• Under EU AML regulations, data must be kept for at least five years after the last transaction or account closure.
• Deletion requests before this period cannot be honored.

13. Data Protection

We adhere to strict legal standards to ensure the confidentiality and security of your data.

• Account access is protected by a unique ID and password.
• You are responsible for safeguarding your login credentials.

14. Contact Us

You may reach out to:

• Verify the accuracy of your stored data.
• Inquire about how your data is used.
• Opt out of marketing communications.
• Update or correct your information (proof may be required).

Under GDPR Article 77, you can file a complaint with the supervisory authority in your country of residence, work, or where an alleged violation occurred.

15. Cookies

When you visit the Website, we may automatically collect browsing data (e.g., IP address, browser type, referring site). Cookies are used to:

• Ensure Website functionality.
• Save user preferences (e.g., language or region).
• Track marketing performance.

Cookie Types:

• Essential cookies – support basic navigation.
• Functional cookies – store user preferences.
• Advertising cookies – evaluate ad performance (some set by third parties).

Browsers typically accept cookies by default, but you can manage or disable them. Note that disabling cookies may limit Website functionality.

16. NetEnt Games

When playing NetEnt-developed games, the NetEnt Privacy Policy also applies.